Essential
Preventive maintenance visits, remote diagnostics and parts at contract pricing.
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Lifecycle Management
One partner for the device’s whole life — from install to second life.
We keep every system we place productive: maintained on schedule, upgraded when it matters, monitored for utilization, and — when it retires — refurbished and redeployed.
Seven stages, one loop
- Install & certifySite prep, installation and protocol certification for your team.
- Preventive maintenanceScheduled service visits to manufacturer specification.
- Utilization monitoringUsage data via SkinTwin flags idle capacity and wear early.
- UpgradesHandpiece, software and accessory upgrades as protocols evolve.
- Trade-in & decommissionDocumented shutdown, data erasure and insured pickup.
- Certified refurbishmentRestored to specification by qualified third-party facilities.
- RedeployCertified pre-owned units return to service with warranty.
Service plans
Priority
Everything in Essential plus priority dispatch and loaner units during repairs.
Fleet
Multi-location coverage, utilization dashboards and replacement budgeting.
Refurbish Program
Certified refurbishment through a managed network of third-party facilities.
Retired systems are restored by qualified third-party refurbishment facilities that we audit and manage against one documented standard. Each unit leaves with a test report and warranty.
- Intake inspection and diagnostics
- Parts replacement to manufacturer specification
- Calibration and energy-output verification
- Electrical safety and functional testing
- Cosmetic restoration
- Certification report, traceability record and warranty
Partner facility standards
Documented procedures · Traceable parts · Per-unit test reports · Periodic audits · Insurance coverage
Operate a refurbishment facility? Apply to join the network.Refurbishment is performed to manufacturer specifications. Refurbished devices are offered only for their FDA-cleared indications.